PTCL forges a strategic alliance with Systems Limited to enhance its BSS & OSS Stack at GITEX 2024
Pakistan Telecommunication Company Limited (PTCL) has forged a strategic partnership with Systems Limited, a leading global Systems Integrator (SI) company, during GITEX 2024 in Dubai. This collaboration focuses on technological advancements through Systems Limited’s cutting-edge Operations and Maintenance of Business Support Systems (BSS) and Operational Support Systems (OSS). The partnership aims to enhance and optimize PTCL and Ufone 4G’s IT systems and services, including Customer Relationship Management (CRM) systems, to boost service delivery and improve customer experience.
Enhancing PTCL’s IT Infrastructure
As a leading telecom operator in Pakistan, PTCL has long been recognized for delivering high-quality information and communication services to both local and international customers. PTCL’s commitment to innovation and customer-centric solutions drives its continuous efforts to evolve its technology infrastructure. The strategic partnership with Systems Limited is a major step forward in PTCL’s mission to enhance its CRM capabilities and elevate the user experience by optimizing system performance and ensuring seamless service integration.
Leadership Insights
Hatem Bamatraf, President and Group CEO of PTCL & Ufone 4G, highlighted the importance of modernizing the company’s BSS and OSS systems as a key part of their transformation journey. He emphasized that this modernization will enable PTCL to innovate and compete more effectively, while delivering exceptional value to customers. He praised the partnership with Systems Limited as essential in designing, building, and deploying solutions that enhance both business outcomes and customer satisfaction.
Systems Limited’s Role in Telecom Innovation
Systems Limited has been at the forefront of revolutionizing the telecommunications industry with innovative IT solutions that drive growth, end-to-end IT management services, and a focus on customer-centricity. Asif Peer, Group CEO & MD at Systems Limited, expressed excitement about collaborating with PTCL Group, stating that the partnership aims to elevate PTCL’s BSS/OSS stack and reinforce operational efficiency. By leveraging the latest innovations and industry best practices, Systems Limited aims to deliver exceptional support services, driving telecom operational excellence.
A Commitment to Superior Customer Experience
This strategic partnership between PTCL and Systems Limited underscores a shared commitment to achieving operational excellence and delivering superior results. PTCL and Ufone 4G customers can look forward to enhanced service delivery, improved operational performance, and a heightened customer experience, setting new benchmarks in Pakistan’s telecommunications sector.
