How to File a Complaint with Pakistan Telecommunication Authority (PTA)
Need to Report a Telecom Issue? Here’s How to Contact PTA for Complaints in Pakistan
If you’re experiencing problems with your mobile network, internet service provider, or any other telecom-related issue in Pakistan, you can directly lodge your complaint with the Pakistan Telecommunication Authority (PTA).
Whether it’s about dropped calls, slow internet, SMS delivery issues, or spam messages, PTA provides a streamlined way for users to voice their concerns. The authority is responsible for ensuring that telecom operators maintain service quality, consumer rights, and fair practices.
📞 PTA Complaint Helpline Number
To file a complaint or seek assistance, you can contact the PTA through their dedicated complaint helpline:
PTA Complaint Number: 0800-55055
This toll-free number is operational during working hours and is available to users nationwide.
You can also file a complaint through their Consumer Complaint Management System (CCMS) online via their official portal:
🔗 https://complaint.pta.gov.pk
📝 How to Lodge a Complaint with PTA
Here are the steps to file a complaint with the Pakistan Telecommunication Authority:
- Contact Your Service Provider First
Before reaching out to PTA, you must first try to resolve the issue by calling your mobile or internet service provider’s helpline. They’re required to attempt a resolution within a specific time frame. - Collect Reference Number
If the problem is not solved or ignored, make sure you get a complaint reference number from your service provider. This will be required for lodging a complaint with PTA. - File Your Complaint with PTA
Visit https://complaint.pta.gov.pk and fill out the required details, including the complaint type, your contact information, and the reference number from your service provider. - Monitor Progress
PTA will investigate your complaint and provide updates via email or SMS. Most issues are addressed within a few business days.
❓FAQs for Pakistani Users
1. What is the PTA complaint number in Pakistan?
You can call 0800-55055 to register your telecom-related complaints with PTA. This is a toll-free number.
2. Can I complain online to PTA?
Yes, you can lodge a complaint online via their Consumer Complaint Management System at https://complaint.pta.gov.pk.
3. What issues can I report to PTA?
You can report network coverage issues, SMS delivery problems, unwanted spam messages, billing disputes, internet speed problems, and poor customer support from your service provider.
4. Do I need a complaint reference from my service provider before contacting PTA?
Yes, it’s important to file a complaint with your service provider first. If unresolved, you’ll need that reference number when submitting your complaint to PTA.
5. How long does it take for PTA to resolve a complaint?
Most complaints are handled within a few working days, but the timeline can vary depending on the issue and cooperation from your service provider.
